CHALET DES GRANDS DUC

Hi Melissa,

I am truly sorry that this review came now when rental was over 4 months ago, that being said, i did include a free night for your special event, and the cameras are not to spy but for security of all parties, yes i called the morning after after seeing the cover wasn't put back at minus 20C outside, that's the minimum you should have done, and you would be upset when the yearly hydro monthly bill is 960$ per month. As for the door, the door frame is a piece of wood that weighs ounces that couldn't knock out a cat let alone a human.
Again we wish everyone a wonderful stay and only have 5 star reviews on AirBnb and other platforms, wishing you a better stay elsewhere in the future.
Respectfully,
Frank & Nadia

Dear Melissa,

I hope this message finds you well. I want to express my apologies for the issues you pointed out. Considering your rental was well over 4 months ago and we never received any type of negative feedback from you at the time. However, I would like to take this opportunity to address some of the points you raised.

Firstly, I want to thank you for choosing our property for your special event. As a gesture of goodwill, we provided you with a complimentary night, and we hope that it added to your enjoyment of your stay.

Regarding the security cameras on our premises, I want to clarify that they were installed solely for the purpose of ensuring the safety and security of all parties involved. We never intended to use them for surveillance or to invade anyone's privacy.

I also appreciate your concern regarding the cover, which was not put back in place when you left the spa. As the temperature outside was -20C, it was essential to ensure that the cover was secure to prevent any damage and rise in electricity usage. I called you the next morning to raise this issue, and I regret that it may have caused any inconvenience or fear of spying.

Regarding the door frame, I understand your concerns, but I assure you that it is a lightweight piece of wood weighing roughly an ounce, that poses no danger to humans or animals.

Lastly, I would like to reiterate that our primary goal is to provide our guests with an exceptional and comfortable experience. We take all feedback seriously, and we strive to maintain a consistent 5-star rating on all platforms. We are sorry that we were unable to meet your expectations during your stay with us.

Thank you once again for choosing our property, and we wish you all the best in your future travels.

Sincerely,

Frank & Nadia